I too had the same issue (Prime 7 Failing to install via SCCM SDP - error code 1 - lots of help there 🙂
The key is to tell the installer where to create the "pim_prime_msi.log" which is the install that is created by the installer itself.
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I solved this by simply editing the "mathcad.p.xml" file - which is the silent install answer file.
So, what the "PTC MathCAD Prime 7 installation_guide" tells you to do is to install Prime manually by running the Setup.exe. What this does is install and creates the "mathcad.p.xml". Then the guide tells you to pull that file to use as (the answer file). This file looks like this when you open it:
NOTE: This is only a small portion of the XML file
NOTE: PTC Mathcad is officially supported on Microsoft 7, 8.1 and 10 OS platforms using the Microsoft .NET 4.7.2 framework.</PROPERTY>
<PROPERTY name="[PROGRAMFILES]">C:\Program Files</PROPERTY>
<PROPERTY name="[PROGRAMFILESx86]">C:\Program Files (x86)</PROPERTY>
<PROPERTY name="[APPLICATIONDATA]">C:\Users\admin_JoeBlow\AppData\Roaming</PROPERTY>
<PROPERTY name="[APPLICATIONDATA_ALLUSERS]">C:\ProgramData</PROPERTY>
<PROPERTY name="[DOCUMENTS_ALLUSERS]">C:\Users\Public\Documents</PROPERTY>
<PROPERTY name="[DOCUMENTS_USER]">C:\Users\admin_JoeBlow\Documents</PROPERTY>
<PROPERTY name="[PIM_LOG_ENV]">C:\Users\admin_JoeBlow\Documents</PROPERTY>
<PROPERTY name="[VERSION]">7.0.0.0</PROPERTY>
<PROPERTY name="NoDownloadSupport">use_image</PROPERTY>
<PROPERTY name="[SOURCE]">C:\Users\admin_JoeBlow\Desktop\Prime\MED-60893-CD-270_7-0-0-0</PROPERTY>
<PROPERTY name="localhost.msi.version">5.0</PROPERTY>
<PROPERTY name="UI_started">Y</PROPERTY>
<PROPERTY name="status_message">Pending</PROPERTY>
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Notice the RED text above - this is what you need to edit so that the "SYSTEM ACCOUNT" (which is - by default - what SCCM uses to install software) can write to. That user path above cannot be written to, by anyone other than the users admin account (admin_JoeBlow). Not even by the system account can write to that folder.
OK so in our company we have a location that our software deployment logs are written to. This location is generic and you can create it anywhere you like. Example: C:\PrimeLogs, C:\Logs, C:\Windows\Logs. just make sure the folder you are writing to exists prior to running the installation. You can use C:\Windows\temp if you want.
Here is the edited "mathcad.p.xml" (partial) that I used to get SCCM to successfully install MathCAD Prime 7:
NOTE: PTC Mathcad is officially supported on Microsoft 7, 8.1 and 10 OS platforms using the Microsoft .NET 4.7.2 framework.</PROPERTY>
<PROPERTY name="[PROGRAMFILES]">C:\Program Files</PROPERTY>
<PROPERTY name="[PROGRAMFILESx86]">C:\Program Files (x86)</PROPERTY>
<PROPERTY name="[APPLICATIONDATA]">C:\Users\admin_JoeBlow\AppData\Roaming</PROPERTY>
<PROPERTY name="[APPLICATIONDATA_ALLUSERS]">C:\ProgramData</PROPERTY>
<PROPERTY name="[DOCUMENTS_ALLUSERS]">C:\Users\Public\Documents</PROPERTY>
<PROPERTY name="[DOCUMENTS_USER]">C:\Users\admin_JoeBlow\Documents</PROPERTY>
<PROPERTY name="[PIM_LOG_ENV]">C:\Windows\Temp\Software Deployment Logs</PROPERTY>
<PROPERTY name="[VERSION]">7.0.0.0</PROPERTY>
<PROPERTY name="NoDownloadSupport">use_image</PROPERTY>
<PROPERTY name="[SOURCE]">C:\Users\admin_JoeBlow\Desktop\Prime\MED-60893-CD-270_7-0-0-0</PROPERTY>
<PROPERTY name="localhost.msi.version">5.0</PROPERTY>
<PROPERTY name="UI_started">Y</PROPERTY>
<PROPERTY name="status_message">Pending</PROPERTY>
These PROPERTY lines are essentially setting variables that are injected in during the install, telling the install what to do.
Hope this helps everyone that is having the same issues I had!
