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Access Denied - Insufficient Privileges

MS_10576787
2-Explorer
2-Explorer
‎Jan 29, 2026 03:17 PM
‎Jan 29, 2026 03:17 PM

Access Denied - Insufficient Privileges

I just had my account updated and verified with a partner access ID, but I get this error when accessing downloads.

Access Denied - Insufficient Privileges

A problem was encountered with your web account. Please contact eSupport Help Community to resolve this issue. We apologize for any inconvenience.
 

Am I missing something?

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vnamboodheri
Moderator
Moderator
(To:MS_10576787)
‎Jan 29, 2026 11:02 PM
‎Jan 29, 2026 11:02 PM

Hello @MS_10576787,

 

Thank you for using PTC Community!

It seems that your web account upgrade is not yet complete. To finalize the upgrade, please click here and provide either your Sales Order Number (SON) or Site Number.
This Article - CS43007 - How to upgrade the PTC web account to Customer support account can help you to finish the upgrade.
If you still face issues, please verify that the customer number you are mapped under has active support contract with PTC.

I hope this information is helpful.

Best Regards,
Vivek N
Community Moderation Team

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