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23-Emerald IV
TomU23-Emerald IV
23-Emerald IV
September 28, 2020
Question

Case View - Incorrect Parsing of Inline Images

  • September 28, 2020
  • 1 reply
  • 1525 views

The case viewer seems to be dumping the raw contents of inline images directly into the case viewer.  Seems like it should just be listing the image name without exposing the encoding.

 

See the comment below in this case:  C15472736

 

TomU_1-1601323599569.png

 

TomU_0-1601323548270.png

 

1 reply

P
PeterCaseCommunity Manager
Community Manager
September 29, 2020

Hi @TomU ,

Our systems team is looking into this and have traced it back to our back end CRM (where we see the same raw text on pasted emails). The issue isn't present on all emails with images, and our engineers use various ways of attaching case-related emails to cases.

We'll update again once we've confirmed this is resolved.

Best regards,

Peter.

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