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Google Analytics and support.ptc.com

Emerald I

Google Analytics and support.ptc.com

I am having a problem accessing support pages once Google Analytics has appended it's cross domain tracking "stuff" to the URL.  For example, attempting to access this URL:

http://support.ptc.com/help/creo/creo_pma/usascii/index.html#page/detail/dims_switching.html

automatically turns into this URL:

http://support.ptc.com/help/creo/creo_pma/usascii/index.html#page/detail/dims_switching.html&_ga=2.4...

Normally that wouldn't matter except the second URL doesn't work (for me):

PTC_404.PNG

Manually removing the extra "stuff" from the URL in the brower's address bar does allow the intended page to correctly load.

page.PNG

9 REPLIES 9

Re: Google Analytics and support.ptc.com

Hi Tom,

Thanks for making us aware, and this is reproducible for me (and works fine when I remove the GA URL params). I've opened an infrastructure case for our team to investigate and fix this, and have also made the content owners aware.

Peter

Re: Google Analytics and support.ptc.com

Hi Tom,

I've added this to the Community Issue Tracker, item #229:229.png

After evaluation, you should see progress in the Active and Resolved list.

Thanks,

Peter.

Re: Google Analytics and support.ptc.com

Thanks Peter.  If I had my choice, the GA string wouldn't get added at all.  It makes it a pain anytime I want to copy and paste a URL.

Re: Google Analytics and support.ptc.com

@PeterCase,

Any progress on this?  We are still having the same issues.

Thanks.

 

Re: Google Analytics and support.ptc.com

Hi Tom,

I'm checking internally where the hold-up is. Either we need the GA params to be lees intrisive, or our web servers  which contain the help centers to be less sensitive. Sorry you've not seen any progress on this since reporting  it.

I'll respond this week, once we have a plan to fix.

 

Re: Google Analytics and support.ptc.com

Still checking, Tom. Sorry I don't have an answer so far. I've escalated this today.

Re: Google Analytics and support.ptc.com

Thanks for the update.

Re: Google Analytics and support.ptc.com

Hi Tom,

Root cause is established ("&" for GA URL parameter when it should be "?"). I'm working with our Community Manager to get this addressed.

Thanks,

Peter.

Re: Google Analytics and support.ptc.com

Not sure if the webteam would consider it, but here is a method to use Google Analytics for cross domain tracking without altering the URLs:

http://www.flesheatingarthropods.org/poc-cross-domain-tracking-with-clean-urls/

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