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I cannot open a new PTC case since my account was changed 2 weeks ago

SS_10234147
4-Participant

I cannot open a new PTC case since my account was changed 2 weeks ago

I work for Sconce and we have several Customers that I cannot service until my account is returned to its previous state, currently someone at PTC chnaged my account so that it looks like I am working for one of our Customers (ABS shipping) it wil be two weeks wed since this was changed and I have contacted the person on the case who requested it to be chnaged but nothing has been done yet

1 ACCEPTED SOLUTION

Accepted Solutions

Hello @SS_10234147 , 

I took a look at your account and notice that a member of our Systems team brought you back in under Sconce earlier today. 

Please let us know in case there's anything still amiss.

Thank you, 

Peter Case.

View solution in original post

2 REPLIES 2

Hello @SS_10234147 , 

I took a look at your account and notice that a member of our Systems team brought you back in under Sconce earlier today. 

Please let us know in case there's anything still amiss.

Thank you, 

Peter Case.

SS_10234147
4-Participant
(To:PeterCase)

Thanks, my PTC account is now working again and I can open Cases

Steve

Sent from Mail for Windows

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