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Share by Email Link Issue

TomU
23-Emerald IV
23-Emerald IV
‎Aug 02, 2016 10:30 AM
‎Aug 02, 2016 10:30 AM

Share by Email Link Issue

Something is going on with the "Share by Email" links today.  This doesn't happen on every article, only certain ones.  I did confirm with both IE and Chrome.  Two examples:

https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS50729

https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS29630

(Tagging Pierre Maraninchi‌ and Peter Case‌.)

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3 REPLIES 3
Pierre_M
15-Moonstone
15-Moonstone
(To:TomU)
‎Aug 02, 2016 10:33 AM
‎Aug 02, 2016 10:33 AM

Looking into this Tom, Thanks

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Pierre_M
15-Moonstone
15-Moonstone
(To:Pierre_M)
‎Aug 02, 2016 10:49 AM
‎Aug 02, 2016 10:49 AM

We identified the cause of the problem. It's only impacting articles which have an url in their title. We will work on a fix for this in our next release. Thanks again for reporting the issue !

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TomU
23-Emerald IV
23-Emerald IV
(To:Pierre_M)
‎Aug 02, 2016 10:53 AM
‎Aug 02, 2016 10:53 AM

Ah, that makes sense.  Creating links from things that already have links in them does seem like it could cause some issues.  Thanks!

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