User Management Center in Partner Portal

[BS_10494362]

Hello. When creating a new user on the PTC Partner Portal the drop down on the site number is not working, preventing me from adding users. This is an issue with the website as it does the same issue on different browsers. Please help. Thank you in advance.

[vnamboodheri]

Hello BS_1049362,

Thank you for using PTC Community!
For partner account related queries, please reach out to the channel advantage business centers:

Option 1:  Reach the PTC Channel Advantage Business Center via the web:

If you are a Partner located outside of PTC, please login https://partners.ptc.com as standard, then click “Support Request Form: Channel Advantage Business Center” under Channel Advantage Center.

If you cannot login to your account select the following link: http://www.ptc.com/appserver/wcms/forms/index.jsp?im_dbkey=89830&icg_dbkey=482

Option 2: Reach the PTC Channel Advantage Business Center via telephone:

Please dial one of the following numbers and then select “Channel Advantage Business Center” following the voice instructions:

USA, Canada and Mexico:  877-275-4782

South America:  +781-370-5408

Eastern Europe:  + 33-44297-0201

Asia and Japan:  +86-21-61065580

Western Europe, Israel and South Africa:  +800-782-4-4357 

Hope this helps.

Regards,
Vivek N