I think these replies are manually generated by the article owners. Obviously they are starting from a template, but I'm seeing enough variation that I don't think it's purely automated. Many of the replies I receive DO include my original comments, or at least a portion of them.
A few examples:
Hi <Customer Name>,
--------------------
Customer Feedback: "Works to product specification for Windchill PDMLink all releases" doesn't explain WHY it is working this way. How is this behavior desirable or good? Where is this behavior documented? Thanks.
Article #: 000260163
--------------------
Thank you for taking the time to submit your feedback on this article.
We at PTC Technical Support have reviewed the feedback that was submitted for Knowledge Base Article CS260163 regarding SPR 6603101
Currently SPR 6603101 is being worked on by R&D. You can track this SPR to see its status using the SPR viewer tool: https://www.ptc.com/appserver/cs/view/spr.jsp?n=6603101. An explanation to the different SPR priorities can be found in our Customer Service Guide at http://support.ptc.com/appserver/support/csguide/csguide.jsp?missing=support/cs_guide/cs_guide.pdf#150304-130550. If you believe the severity of the SPR is not matching your situation, please open a case with Technical Support to update us about the issue (including a summary of the impact and justification for changing the severity).
Please note that replies to this email address will not be monitored.
We appreciate your effort in helping us improve the quality of our articles.
Regards,
PTC Technical Support
To search articles in knowledge base, visit http://support.ptc.com/
To report new issues through the web, visit http://support.ptc.com/ and click on Create a New Support Case
This e-mail message may contain information that is confidential and/or legally privileged. It is intended only for the named addressee(s) and any use or disclosure by others is strictly prohibited. If you have received this e-mail in error please notify the sender immediately and destroy all copies of the e-mail. Thank you.
Hi Tom,
--------------------
Customer Feedback: AF-17041
Article #: 235997
--------------------
Thank you for taking the time to submit your feedback on this article.
We at PTC Technical Support have reviewed the feedback that was submitted for Knowledge Base Article <CS235997>.
For the question "Is there a record of who modified a WTPart Master attribute?" the answer is no. It’s not part for Windchill.
At this time, our product does not support this feature. We encourage you to Request this feature on the Product Ideas Page https://community.ptc.com/ and/ or Vote on it if the idea already exists. This will help Product Management prioritize the feature effectively. Please note that replies to this email address will not be monitored.
We appreciate your effort in helping us improve the quality of our articles.
Regards,
PTC Technical Support
To search articles in knowledge base, visit http://support.ptc.com/
To report new issues through the web, visit http://support.ptc.com/ and click on Create a New Support Case
This e-mail message may contain information that is confidential and/or legally privileged. It is intended only for the named addressee(s) and any use or disclosure by others is strictly prohibited. If you have received this e-mail in error please notify the sender immediately and destroy all copies of the e-mail. Thank you.
Hi Tom,
--------------------
Customer Feedback: Please link this existing product idea to this article. Thanks. https://community.ptc.com/t5/Windchill-Ideas/Can-Save-As-dialog-from-Pro-E-Creo-show-lt-auto-generated-number/idc-p/479065
Article #: 000266593
--------------------
Thank you for taking the time to submit your feedback on this article.
We at PTC Technical Support have reviewed the feedback that you submitted for Knowledge Base Article CS266593 and have updated the article to incorporate your suggestions. Here is a link to the updated article. https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS266593&posno=1&q=000266593
Please review it when you can and should you have any additional comments regarding this article, please submit them using the Feedback option on the article. Please note that replies to this email address will not be monitored.
We appreciate your effort in helping us improve the quality of our articles
Regards,
PTC Technical Support
To search articles in knowledge base, visit http://support.ptc.com/
To report new issues through the web, visit http://support.ptc.com/ and click on Create a New Support Case
This e-mail message may contain information that is confidential and/or legally privileged. It is intended only for the named addressee(s) and any use or disclosure by others is strictly prohibited. If you have received this e-mail in error please notify the sender immediately and destroy all copies of the e-mail. Thank you.
