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The eSupport Community link from the support portal does not lead to the eSupport area of the community. Instead it just leads to the main community (front) page.
Either the link on the eSupport portal needs to change or a redirect needs to be added on the community side.
https://community.ptc.com/t5/PTC-eSupport-Help/gp-p/2127 should probably resolve to https://community.ptc.com/t5/PTC-eSupport-Help-Discussions/bd-p/PTCeSupportHelpDiscussions. There is no "eSupport" top level category anymore.
Solved! Go to Solution.
Hi Tom,
The links should be updated now in all language versions of the portal. Please let us know if you see problems.
Thanks for reporting,
Peter.
Hi Tom,
The links should be updated now in all language versions of the portal. Please let us know if you see problems.
Thanks for reporting,
Peter.
Much better. Thanks!