Community Tip - When posting, your subject should be specific and summarize your question. Here are some additional tips on asking a great question. X
Solved! Go to Solution.
@Rocko the option to open a case with PTC Cloud Services was introduced alongside Dylan a couple of years back. It is only shown to customers with one or more managed services SCNs and by default is set to yes.
@Rocko the option to open a case with PTC Cloud Services was introduced alongside Dylan a couple of years back. It is only shown to customers with one or more managed services SCNs and by default is set to yes.
I agree with @Rocko, I always deactivate the checkbox when creating a new case.