CREO Parametric locks up when selecting Annotation + Symbol

[jforsyth]

I am using Creo Parametric Release 8.0 and Datecode8.0.5.0

When a user goes to a drawing and selects Annotation + Symbol and try to select the Galleries, Symbol Pallette or the Symbols browser, CREO locks up. The only option is to shut down CREO using the Task Manager and restart. Is there a hidden config setting that fixes this?

[MartinHanak]

Hi,

please investigate whether the problem is related to:

1.] user account

2.] user computer

You can also test whether the the problem is related to graphics drivers.

Add following option into config.pro temporarily and test Creo behaviour.

graphics win32_gdi

[jforsyth]

We added the following config setting to the config.pro in the start folder and it seems to work now.

clock yes

No idea why that would work but it seems to have solved the issue.

[StephenW]

That's an amazingly random option to add to fix the problem.

I would agree with @MartinHanak to test the graphics to make sure you don't have a driver issue.  Graphics issues can randomly pop up due to system updates (microsoft, graphics cards, etc).

[hadardor]

Hello,

By setting the config.pro option graphics win32_gdi, you disable your graphic card and you make Creo work using a virtual graphic card.

So by this setting if the issue is seen resolved this means that your graphic card is either not supported OR it needs to be updated the driver.

[cprytula · Accepted solution]

We've seen this same issue since upgrading to Creo 8, and actually have a ticket in about it since it's reproducible.
It was happening randomly for our users, but was across divisions and environments, so we don't think it's a config option.
It also didn't produce any crash reports or actually crash, it just sat there like it was waiting for a window prompt.

The issue we've noticed is the "undocking" of panels in the Symbol section of Creo 8 causes them to not appear the next time the symbol is selected, therefore locking the session of Creo.

For example, if you drag the symbol customization panel off the ribbon, then close the drawing and re-open it with that setting, it freezes.
Anytime there is another window that pops up (like when working offline, license notifications, or the clock window) the symbol panels appear correctly.

Deleting the creo_parametric_customization.ui file (where those panel positions are stored) resets it and allows you to select symbols without it freezing.
Alternatively, using the Reset Panels command in the "Windows Settings" of options resets them from within Creo.
As soon as those panels are undocked again though, it goes back to being locked the next time a drawing is opened.