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I downloaded two days ago the software and I can't use the on line Help.
A warning popup window opens with this message.
" the registry refers to a non existent Java Runtime Environment installation or the runtime is corrupted"
my OS is Windows 10
java-runtime-environment_8u102_fr_121472_32 is installed
Any idea to fix the problem?
for me this has helped:
- deinstall PTC and Java
- install PTC and run the help
- then displays an error message that Java is needed and the Java installation page opens
- download and install Java
- now the help works fine
I hope you can understand this, my english is not the best
It wasn't obvious. Thank's a lot