Creo crashes when creating a new project in Flow Analysis

[BH_10689180]

I am using Creo Parametric Release 9.0 and Datecode9.0.4.0

Creo crashes when creating a new project in Flow Analysis. Any help is appreciated. I've included my hardware information below.

- CUDA version supported by driver : 11.6

- Details about NVIDIA cards found :
- NVIDIA GeForce GTX 1650 SUPER

- Dedicated Video Memory : sufficient

- Details about RTX cards found :
- Driver Status : Supported
- Device Status : Not Supported

[PZ_9968087]

Hi, I am sorry to hear that.

Do you want to restart your PC and try it again?

[hadardor]

Hello,

Could you provide more info on model machine (DELL, HP, ....) and OS?

Does the crash occurs only for a specific CAD data or anyone?

[BH_10689180]

It is a custom-built PC with the following specs:

• CPU: AMD Ryzen 5 3600
• Motherboard: MSI B550M PRO-VDH
• Video card: Gigabyte GeForce GTX 1650 Super 4 GB Windforce OC
• Memory: 32 GB Corsair Vengeance LPX DDR4-3200 CL16
• Storage: 500 GB M.2 NVME solid state drive
• Power supply: EVGA BQ 500W 80+ Bronze Certified 
• Operating system: Windows 11 Home

The crash occurs with any CAD file. It happens every time, just a few seconds after trying to create a new project in flow analysis.

[hadardor]

Thanks for the feedback,

A custom-built machine is not supported.
I fear we cannot do much in this case where support is limited.

We can suggest some hints :

Upda
Update graphic card driver

Update OS
disable config.pro
Format OS