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We have purcahsed Creo Direct license and it is active till Nov 2025. However we have never installed it and Creo direct application as well. We need support to install the license on license server.
You posted this in the community. You need to open a tech support request https://www.ptc.com/en/support
Make sure you don't choose to post on the community (which is oddly the default I think)
