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Creo has suddenly stopped working on our Windows 7 machines.

psmyth
1-Newbie

Creo has suddenly stopped working on our Windows 7 machines.

The error is (-16) cannot read data from license server system.

 

It was working last week and I’m not aware of any changes – but obviously something has changed! 

 

We can Telnet to the licencse location Creo license error.PNG

7788@actsrv1.  I’ve checked the license expiry date & it’s ok.  The MAC address still matches the one in the license.

Any help appreciated …

 

Pat

2 REPLIES 2
BenLoosli
23-Emerald I
(To:psmyth)

Reboot the license server. Something has gone wrong with the software talking to your worker machines.

MartinHanak
23-Emerald V
(To:psmyth)

Hi,

run ptcstatus.bat on server machine (and also on client machine) to see if license manager is running.

Also you can check status of one of the following services:

  • FLEXlm server for PTC
  • lmadmin_ptc

MH


Martin Hanák
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