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Creo paramteric help center

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Alexandrite

Creo paramteric help center

When i click on creo parametric help button, a new window is displayed with esupport page? How do i get access to creo parametric help centerimage004.jpg

6 REPLIES 6
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Re: Creo paramteric help center

But when I click on Creo Parametric Help button, why it is directing to esupport page when help center is already installed?

Creo help button.jpg

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Re: Creo paramteric help center

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Re: Creo paramteric help center

Hi,

to avoid "jump" to web page:

1.] install Help Center locally on your PC

2.] configure Creo startup psf file properly

Creo startup psf file located in Creo bin subdirectory must contain following variable definitions:

  • Creo2 ... ENV=PTC_HELP_CENTER_URL=pathToDirectoryContaining_creo_help.exe_file
  • Creo3 ... ENV=PTC_PMA_HC_URL_3=pathToDirectory_creo_help_pma

MH


Martin Hanák
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Re: Creo paramteric help center

Hi Martin,

                   Originally I was getting error when I click on the PTC creo parametric help icon within CREO 3 parametric session. I went ahead and edited the psf file by adding the variable that you have mentioned. However when I click on the icon again it opens the default home page set up within my Internet Explorer. Could you advise what I need to do to ensure the help page opens correctly?

 

thanks,

Ananth

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Re: Creo paramteric help center

Hi,

 

Have you tried to set the Environment Variable directly in windows?

 

Which URL is displayed in the browser address bar?

 

btw. works for Creo 4.0 & 5.0 the same. Just replace the last digit:

  • Creo Parametric — PTC_PMA_HC_URL_4
  • Creo Direct — PTC_DMA_HC_URL_4
  • Creo Layout — PTC_LCD_HC_URL_4
  • Creo Render Studio — PTC_RENDER_HC_URL_4
  • Creo Simulate — PTC_SIM_HC_URL_4
  • Creo Options Modeler — PTC_OPTM_HC_URL_4

br Bernhard

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Re: Creo paramteric help center

The problem was reported only for CREO 3; For CREO 4, we are good with the help center. 

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