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I am using Creo Parametric Release 2.0 and DatecodeM250
I'm encountering a fatal error crashing Creo. I opened a case about a month ago and tried to trouble shoot it myself with PTCs website and waited to see if it would resolve itself. But I think I need some human assistance. After more use it looks like it's only sheet metal parts, converting something to sheet metal that crashes Creo.
Here are the errors that I faced
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The trace creation timestamp is: Fri Sep 01 08:29:37 23
The executable build timestamp is: Fri Sep 22 05:16:12 17
The datecode is: 2017170
The pro machine type is: x86e_win64
The process ID is: 16112
The traceback type is : CRASH
The logger exit status is: 00003
-------------------------------------------------
Exception EXCEPTION_ACCESS_VIOLATION has occurred in the thread 16320.
Main Thread 16320
=====================
0x00007FF7EB6642CF NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0x48b88790, 0x1a1e7470, 0x1a1e7488, 0x0 )
0x00007FF7EB664659 NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0x2, 0x17ea6c0, 0x1c4a8988, 0x100 )
0x00007FF7E9D96DA0 NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0x49cb6900, 0x483b9580, 0x286e7f50, 0x0 )
0x00007FF7EB49B496 NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0x0, 0x1c4a8988, 0x286e7f50, 0x0 )
0x00007FF7EB49B7DC NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0x48e19fd0, 0x1c4a8988, 0x286e7f50, 0x0 )
0x00007FF7EB4A400A NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0x286e7f50, 0x1c4a8988, 0x17ecb00, 0x17eca20 )
0x00007FF7EB4B5042 NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0x286e7f50, 0x17eca80, 0x394, 0x17ecb00 )
0x00007FF7E9C4529D NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0x1, 0x1c4a8988, 0x0, 0x0 )
0x00007FF7E9418E60 NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0xe9418ce0, 0x1c4a8988, 0x9, 0x286e7f50 )
0x00007FF7E939F462 NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0x1c4a8988, 0xffffffff, 0x0, 0xffffffff )
0x00007FF7E93A0BB9 NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0x2, 0xffffffff, 0x1, 0xe9c4a500 )
0x00007FF7E94231C6 NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0x4, 0x17ecea0, 0x2, 0x1c4a8988 )
0x00007FF7E9429F66 NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0xffffffff, 0x0, 0x0, 0xffffffff )
0x00007FF7E942B38C NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0x1c4a8988, 0x0, 0x0, 0x0 )
0x00007FF7E942BE23 NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0x1c4a8988, 0xffffffff, 0x1, 0xeed004cd )
0x00007FF7E942C256 NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0x0, 0x1, 0x1, 0x4 )
0x00007FF7E96346C8 NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0x24, 0x1c4a8f08, 0x1c4a8988, 0x1c4a8988 )
0x00007FF7E9634D3E NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0x0, 0x3e9, 0x1, 0x0 )
0x00007FF7E961329A NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0x1c4a8988, 0x2, 0x1cea63d0, 0x1c4a8988 )
0x00007FF7E962D81E NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0x1, 0x1cea63d0, 0x0, 0x1 )
0x00007FF7E967DF57 NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0x3e9, 0x0, 0x1e433ef8, 0x0 )
0x00007FF7E967F2E2 NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0x64f1d931, 0x10, 0x17ed3f0, 0xf4bad2b0 )
0x00007FFDEECC192D NULL (NULL:0) (coretools_sh:0x00007FFDEEC80000) ( 0x0, 0x2, 0x1c4a8988, 0xee303563 )
0x00007FF7E967F4EB NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0x17ed518, 0xeed0056d, 0x1c4a8988, 0xe96a2d5c )
0x00007FF7E967F652 NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0x1, 0x1c4a8988, 0x0, 0x0 )
0x00007FF7E95FE458 NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0x1, 0x0, 0x0, 0x1c4a8988 )
0x00007FF7E96A742B NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0x1c4a8988, 0x0, 0xffffffff, 0x1cea5090 )
0x00007FF7E96AA268 NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0x17ed890, 0x1c4a8988, 0x17ed890, 0xe5b1fffa )
0x00007FF7E9A80E9A NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0x0, 0x17ed6b0, 0x5, 0x17ed630 )
0x00007FF7E9A868C5 NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0x0, 0x0, 0x1c4a8988, 0x51 )
0x00007FF7E9A88FBC NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0xb6, 0x1c4a8988, 0x1c4a8988, 0x289bd270 )
0x00007FF7E9A8A6D1 NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0x1c4a8988, 0x7, 0x289bd270, 0x3e9 )
0x00007FF7E9A8B404 NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0x1cea63d0, 0x3e9, 0x1c4a8988, 0x0 )
0x00007FF7E96AD040 NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0xf4bd73d8, 0x1c4a8988, 0x1a7990e8, 0x7 )
0x00007FF7E96B13FB NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0x1e3c82f8, 0x0, 0x2, 0x1c4a8988 )
0x00007FF7E997E283 NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0x19662540, 0x0, 0x19803dc0, 0x92e9ed8 )
0x00007FFDE2562A39 NULL (NULL:0) (libui_sh:0x00007FFDE2320000) ( 0x1, 0xf8edca0, 0xe2488010, 0x3e9 )
0x00007FFDE248B95C NULL (NULL:0) (libui_sh:0x00007FFDE2320000) ( 0x92e9ed8, 0x3e9, 0x19662540, 0x17edfe0 )
0x00007FF7EDA582B9 NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0x17ede40, 0x0, 0x0, 0x0 )
Solved! Go to Solution.
You can test some things by temporarily renaming all your config.pro files. Start a new part without a start part (should be empty, no datums) and create a test and see if it is possibly something in your setup.
If it isn't in your setup, you likely will need a clean install!
Hi,
I think nobody can comment your problem, because Creo Parametric Release 2.0 is "dead".
Suggestion: Pack your model into zip file and attach this zip file to your reply. This will enable others to test your model.
Yea PTC doesn't want to support it themselves and sent my case to the message boards. It's not a problem with a part but something about the sheet metal module makes it crash.
PTC does not support products that are out of date.
Update to a newer release of Creo, 9 or 10, and see if you get the same errors.
No one in the community can help with a traceback log file.
You can test some things by temporarily renaming all your config.pro files. Start a new part without a start part (should be empty, no datums) and create a test and see if it is possibly something in your setup.
If it isn't in your setup, you likely will need a clean install!