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How to re-install/move my Creo 3.0 Student software to another PC

wgerber-2
2-Guest

How to re-install/move my Creo 3.0 Student software to another PC

My laptop does not have a sufficient graphics card, so I upgraded to a refurbished Workstation (Dell T3500) with NVIDIA Quadro 2000 graphics card.  I submitted a Support Request last week, but with no feedback yet from PTC.  Am I able to move/re-install my Creo 3.0 Student software from my laptop to my PC on my own or do I need help from PTC?  If from PTC, does anyone know how long I should expect to have to wait on them?  Thanks, Wes.


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6 REPLIES 6

Wes,

to be able to run Creo on new PC, you need to get new license file. Did you send MAC address of network card mounted in the PC to PTC ?

Did you use one of the following support "channels" ?

Email you request to -

-OR-

enter your request on http://support.ptc.com/appserver/support/academic_case_logger/academic_case_logger.jsp

Martin Hanak


Martin Hanák

Martin,

You:     "Did you send MAC address of network card mounted in the PC to PTC?"

Me:     No.  How/Why would I even know to do that and/or how to find that information?  You would think this question's been asked enough that PTC would put an FAQ on their Academic Support web-site with said Instructions.

Yes, my request was to the Academic Support.

Wes

Dale_Rosema
23-Emerald III
(To:wgerber-2)

Forgive us Wes Gerber‌. We see a lot off question each semester that are posted on the forum for academic and educational licenses. Martin was the helper bringing information, not a PTC employee. I hope his information helps you.

I'm sorry if there was a 'presumed' tone in my email, it certainly wasn't intended.  My response to Martin was to simply clarify if I overlooked some Instructions that exist out there.

Thanks, Wes

Wes,

to get MAC address of your network card (I suppose that PC has only one), open Command prompt window and enter ipconfig /all command. See following picture.

ipconfig2.png

Martin Hanak


Martin Hanák

Martin,

Thank You!  I've sent an email request this time rather than Submitting another Request.  It's frustrating that all the necessary steps for Re-Installing/Moving a License isn't documented somewhere on PTC's web-site.  Hopefully I'll hear something back in the next couple of days vs. the Week that it's been since my initial Request.

Thanks, Wes

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