How to re-install/move my Creo 3.0 Student software to another PC

[wgerber-2]

My laptop does not have a sufficient graphics card, so I upgraded to a refurbished Workstation (Dell T3500) with NVIDIA Quadro 2000 graphics card.  I submitted a Support Request last week, but with no feedback yet from PTC.  Am I able to move/re-install my Creo 3.0 Student software from my laptop to my PC on my own or do I need help from PTC?  If from PTC, does anyone know how long I should expect to have to wait on them?  Thanks, Wes.

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[MartinHanak]

Wes,

to be able to run Creo on new PC, you need to get new license file. Did you send MAC address of network card mounted in the PC to PTC ?

Did you use one of the following support "channels" ?

Email you request to -

-OR-

enter your request on http://support.ptc.com/appserver/support/academic_case_logger/academic_case_logger.jsp

Martin Hanak

[wgerber-2]

Martin,

You:     "Did you send MAC address of network card mounted in the PC to PTC?"

Me:     No.  How/Why would I even know to do that and/or how to find that information?  You would think this question's been asked enough that PTC would put an FAQ on their Academic Support web-site with said Instructions.

Yes, my request was to the Academic Support.

Wes

[Dale_Rosema]

Forgive us Wes Gerber‌. We see a lot off question each semester that are posted on the forum for academic and educational licenses. Martin was the helper bringing information, not a PTC employee. I hope his information helps you.

[wgerber-2]

I'm sorry if there was a 'presumed' tone in my email, it certainly wasn't intended.  My response to Martin was to simply clarify if I overlooked some Instructions that exist out there.

Thanks, Wes

[MartinHanak]

Wes,

to get MAC address of your network card (I suppose that PC has only one), open Command prompt window and enter ipconfig /all command. See following picture.

Martin Hanak

[wgerber-2]

Martin,

Thank You!  I've sent an email request this time rather than Submitting another Request.  It's frustrating that all the necessary steps for Re-Installing/Moving a License isn't documented somewhere on PTC's web-site.  Hopefully I'll hear something back in the next couple of days vs. the Week that it's been since my initial Request.

Thanks, Wes