Issue with License Activation via License Indicator – Status "Not Eligible"

[LK_13278604]

Dear PTC Support Team,

I am reaching out for assistance with an issue I’m experiencing while trying to activate a license using your License Indicator. I received an order number from my university and have been trying to generate a valid license based on that.

While I am able to request the license and it does appear in my files, the status is always shown as “Not Eligible.” I have already attempted several steps to resolve the issue, including:

• Deleting and reinstalling the license files

• Creating a new PTC account with a different email address

• Reinstalling the software entirely

Unfortunately, none of these steps have resolved the issue, and the license remains unusable.

I would appreciate your support in resolving this. If you require any additional information, such as the order number or screenshots, I will be happy to provide them.

Thank you in advance for your help.

Best regards,

Leandro Knoop
Technical University Braunschweig

[Mahesh_Sharma]

Hi @LK_13278604 

You may try information in article https://www.ptc.com/en/support/article/CS343103 

I hope this will help. 

Thanks 

[MartinHanak]

Hi,

1.]

BK100908EDSTUDENTEDUNI code enables you to install and run Creo Parametric up to 10.0 version.

2.]

BK100908EDSTUDENTEDUNI_license.dat contains locked license, because of that you must not install license manager as described in CS343103.

3.]

The described problem may be caused by the license file being generated for an incorrect network card MAC address.

To confirm this, I need to see the contents of your license file as well as the output of the ipconfig /all command.

Open Command prompt window, run ipconfig /all > ip.txt command and upload ip.txt file.

[anursingh]

Hi @LK_13278604,

I wanted to see if you got the help you needed.

If so, please mark the appropriate reply as the Accepted Solution. It will help other members who may have the same question.
Of course, if you have more to share on your issue, please pursue the conversation. 

Thanks,
Anurag