Licence request failure creo 3.4

[ITurtleV4]

Hello,I'm a french student , when I want to run creo3, this message appear (the advertissment message.png). I don't kow what to do. When I installed creo3, it was with the wifi of my university, this can be the problem ? I join my ip/config :

Configuration IP de Windows
   Nom de l’hôte . . . . . . . . . . : LAPTOP***********
   Suffixe DNS principal . . . . . . :
   Type de noeud. . . . . . . . . .  : Hybride
   Routage IP activé . . . . . . . . : Non
   Proxy WINS activé . . . . . . . . : Non
   Liste de recherche du suffixe DNS.: umontpellier.fr

Carte réseau sans fil Wi-Fi :

   Suffixe DNS propre à la connexion. . . : umontpellier.fr
   Description. . . . . . . . . . . . . . : Qualcomm Atheros QCA9377 Wireless Network Adapter
   Adresse physique . . . . . . . . . . . : 94-E9-79-82-44-8D
   DHCP activé. . . . . . . . . . . . . . : Oui
   Configuration automatique activée. . . : Oui
   Adresse IPv6 de liaison locale. . . . .: ***********************
   Adresse IPv4. . . . . . . . . . . . . .: ***********************
   Masque de sous-réseau. . . . . . . . . : 255.255.0.0
   Bail obtenu. . . . . . . . . . . . . . : vendredi 10 novembre 2017 14:49:19
   Bail expirant. . . . . . . . . . . . . : samedi 11 novembre 2017 01:24:57
   Passerelle par défaut. . . . . . . . . : 172.24.0.1
   Serveur DHCP . . . . . . . . . . . . . : *****************
   IAID DHCPv6 . . . . . . . . . . . : ***************
   DUID de client DHCPv6. . . . . . . . : ************************************
   Serveurs DNS. . .  . . . . . . . . . . : ******************
                                       **************
   NetBIOS sur Tcpip. . . . . . . . . . . : Activé

Thank you for your responses.

[MartinHanak]

Hi,

I did not find any problem in attached information. Please can you upload parametric.psf file located in CREO_LOADPOINT\Parametric\bin directory ? It contains information concerning license source and license name requested.

Error message (-5) means that license name was not found in license file.

Error message (-21) means that you are launching higher version ... in your case you have license for Creo 3.0 >>> if you try to launch Creo 4.0 using this license file, then you will get this error message.

[ITurtleV4]

Hi,

Thank for your response. After checking the version, it's CREO 4.0. How I can downdate this ?

[MartinHanak · Accepted solution]

Hi,

if you want to use Creo 3.0 then goto https://support.ptc.com/appserver/auth/it/esd/academicFree.jsp page, download Creo 3.0 installation package, unzip it and install Creo 3.0 using your existing license file (drag and drop license file into Source field).

C:\ProgramData\PTC\Licensing\BE400407EDSTUDENTEDK12_license.dat

>>> contains CREOPMA_SchoolSTD3 license

C:\ProgramData\PTC\Licensing\BK400407EDSTUDENTUNICL_license.dat

>>> contains CREOPMA_Student3 license

[ITurtleV4]

HI,

It's working now, thank you for your advises.