Licencing Problem

[BJ_8184375]

I am using Creo Direct Release 5.0 and Datecode5.0.3.0

A license has been assigned for a user who will use the Creo suite.
We installed the Creo suite without any problem and we assign the user license that is available.
When we wanted to start one of the Creo software, the software closes directly with a dialog box saying that the license is wrong or has not been recognized.

[MartinHanak]

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@BJ_8184375 wrote:

I am using Creo Direct Release 5.0 and Datecode5.0.3.0

A license has been assigned for a user who will use the Creo suite.
We installed the Creo suite without any problem and we assign the user license that is available.
When we wanted to start one of the Creo software, the software closes directly with a dialog box saying that the license is wrong or has not been recognized.

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Hi,

please publish the picture of dialog box saying that the license is wrong. Enlarge the dialog box to see all the text.

[BJ_8184375]

I have hidden some informations that could be exploited illegaly.

[MartinHanak]

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@BJ_8184375 wrote:

I have hidden some informations that could be exploited illegaly.

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Hi,

code 27.0 = Pro/ENGINEER Wildfire 3.0

code 31.0 = Pro/ENGINEER Wildfire 5.0

This means that your license file does not contain Creo Parametric 5.0 license (code 36.0).

[BJ_8184375]

So what software is compatible with this licence, because in the licence manager it's clearly noted that the licence is for Creo Parametric but for what version. I have Creo 5.0 installed.

[BJ_8184375]

For me, in the licence file, it is written :

Creo Parametric (formerly Foundation XE) Wildfire 3.0 Lic

Creo Parametric (formerly Foundation XE) Wildfire 5.0 & Creo Lic

[MartinHanak]

Hi,

Creo Parametric (formerly Foundation XE) Wildfire 3.0 Lic

Creo Parametric (formerly Foundation XE) Wildfire 5.0 & Creo Lic

Ignore Creo Parametric text ... it is nonsense generated by PTC.

The highest versin of software that your license file allows you to run is Pro/ENGINEER Wildfire 5.0.

[MartinHanak]

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@BJ_8184375 wrote:

So what software is compatible with this licence, because in the licence manager it's clearly noted that the licence is for Creo Parametric but for what version. I have Creo 5.0 installed.

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Hi,

I would need to see your license file to answer the question.

[MartinHanak]

Hi,

see my previous reply ... 2022-11-16 12:52 PM.