License Request Failure Despite Entering Code

[kpappas]

Still getting "license request failed for feature" after entering product code. Anyone have any ideas of how to get my license code to sync with the software?

[VladimirN]

Hi Kevin,

Please submit your request in "Academic Support Request" form: Academic Case Logger

[MartinHanak]

Hi,

"license request failed for feature" probably means that Creo startup command is not properly configured. Please attach screenshot of error message dialog box.

Info & Questions:

• product code is entered during Creo installation, user has to login to PTC and installer receives license file from PTC
• license file is located in C:\ProgramData\PTC\Licensing directory
• what is the name of your license file located in C:\ProgramData\PTC\Licensing directory ?
• please open license file in Notepad and show me lines beginning with INCREMENT keyword ... I can check these lines and give you some advice

MH

[MartinHanak]

Also tell us what Creo version did you install.