PTCSTATUS.bat writes "counted" from all licenses

[STLK_RD8]

Hi, when running ptcstatus.bat from a users PC, it writes "counted" at all licenses. 

running it from the server it writes who are using the license and etc.

Any one know what setting to adjust. 

I guess it is either the VPN or Firewall that need to allow access.

I hope someone can help me, thanks

[MartinHanak]

Hi,

VPN:

Add additional line into C:\Windows\System32\drivers\etc\hosts file containing IP address and name of license server

Firewall:

Turn off firewall on license server temporarily and run ptcstatus.bat from user's computer. If this resolve the problem then turn on firewall and define two incoming rules enabling communication for ptc_d.exe and lmadmin.exe (or lmgrd.exe).

[STLK_RD8]

Hi,

It didnt helped 

I see that I get a warning in the ptcstatus

Warning(-96): Cannot connect to license server 

And then it writes all the license and counted

But I can ping both name and IP, and also log onto the server remote, so i dont understand why it says "wont connect"

[MartinHanak]

Hi,

run ptcstatus on  license server and upload picture of ptcstatus output.

[STLK_RD8]

.

[STLK_RD8]

Hi this is a screen shot from the server 

On a client machine it says counted all over

[MartinHanak]

---

@STLK_RD8 wrote:

Hi this is a screen shot from the server 

On a client machine it says counted all over

---

Hi,

1.]

open license file  in Notepad and check following line

SERVER name-or-IP PTC_HOSTID=xx-xx-xx-xx-xx-xx 7788

Q: What do you see ? Name -OR- IP address ?

2.]

open ptcstatus.bat located on server in Notepad and check following line

set PTC_D_LICENSE_FILE=

Q: What do you see ? Path to file -OR- 7788@name -OR- 7788@IPaddress ?

3.]

open ptcstatus.bat located on client in Notepad and check following line

set PTC_D_LICENSE_FILE=

Q: What do you see ? Path to file -OR- 7788@name -OR- 7788@IPaddress ?

4.]

run ptcstatus.bat on client when client is connected to same network as server (no VPN used).

Q: What do you see ?

5.]

Q: What firewall is used on server ?

6.]

read following documents

https://www.ptc.com/en/support/article/cs110511 

https://www.ptc.com/en/support/article/cs273568 

[STLK_RD8]

---

@MartinHanak wrote:

---

@STLK_RD8 wrote:

Hi this is a screen shot from the server 

On a client machine it says counted all over

---

Hi,

1.]

open license file  in Notepad and check following line

SERVER name-or-IP PTC_HOSTID=xx-xx-xx-xx-xx-xx 7788

Q: What do you see ? Name -OR- IP address ?

NAME

2.]

open ptcstatus.bat located on server in Notepad and check following line

set PTC_D_LICENSE_FILE=

Q: What do you see ? Path to file -OR- 7788@name -OR- 7788@IPaddress ?

PATH to file

3.]

open ptcstatus.bat located on client in Notepad and check following line

set PTC_D_LICENSE_FILE=

Q: What do you see ? Path to file -OR- 7788@name -OR- 7788@IPaddress ?

4.]

run ptcstatus.bat on client when client is connected to same network as server (no VPN used).

Q: What do you see ?

7788@name

5.]

Q: What firewall is used on server ?

Windows firewall as i can see

6.]

read following documents

https://www.ptc.com/en/support/article/cs110511 

https://www.ptc.com/en/support/article/cs273568 

---

[dnordin]

From the image of the status on the license server, it appears that you have multiple line items in the license file for the same feature, but some of those line items are not valid anymore which would account for the multiple lines of the same feature showing "counted" alongside the lines showing in use and free for that same feature. You can edit the license file on the PTC site to remove the outdated/invalid options from the license file. If the online tool doesn't allow you to remove the invalid items, you can open a ticket to have license support do it for you. You can also just remove them from your license file manually, but they'll show up again if you retrieve a new license file from the PTC site.

If your license server is Windows 2016+, you can test the network port connection via PowerShell. From the client machine, you can run a PowerShell window and use test-netconnection –ComputerName <license server name> -port <port number> to test access to the license server via a specific port.
If the test is successful, you'll see "TcpTestSucceeded : True" in the results of the command.

Regards,

Dan N.

[MartinHanak · Accepted solution]

---

@dnordin wrote:

From the image of the status on the license server, it appears that you have multiple line items in the license file for the same feature, but some of those line items are not valid anymore which would account for the multiple lines of the same feature showing "counted" alongside the lines showing in use and free for that same feature. You can edit the license file on the PTC site to remove the outdated/invalid options from the license file. If the online tool doesn't allow you to remove the invalid items, you can open a ticket to have license support do it for you. You can also just remove them from your license file manually, but they'll show up again if you retrieve a new license file from the PTC site.

If your license server is Windows 2016+, you can test the network port connection via PowerShell. From the client machine, you can run a PowerShell window and use test-netconnection –ComputerName <license server name> -port <port number> to test access to the license server via a specific port.
If the test is successful, you'll see "TcpTestSucceeded : True" in the results of the command.

Regards,

Dan N.

---

Hi,

the word counted does not necessarily mean an error.

Please read https://www.ptc.com/en/support/article/cs271786