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UNEXPECTED_KERNEL_MODE_TRAP following Windows 10 Creator Update - Solution...

Re: UNEXPECTED_KERNEL_MODE_TRAP following Windows 10 Creator Update - Solution...

Try this as a solution.

We have always had issues with the embedded browser trying to pull website with java, flash, and other things that Creo cannot handle until we made our own embedded browser homepage. At Raytheon we have been using a simple homepage with just links and no graphics for years due to this issue.

Put these setting in a local config and give it a test.

windows_browser_type            ie_browser

web_browser_homepage         whatever_location_you_want\creo3_homepage.htm

These turn off the embedded browser tabs.

afx_enabled                              no

enable_3dmodelspace_browser_tab           no

enable_partcommunity_tab                          no

enable_resource_browser_tab                     no

Here is an image of our embedded browser with the links blurred out. Just simple links.

splash page.jpg

Re: UNEXPECTED_KERNEL_MODE_TRAP following Windows 10 Creator Update - Solution...

Hi llie,

That's great. I tried your solution and so far no bluescreen.

It also appears that it could be the afx option causing the issue.

With the afx_enabled option set to YES and the other options (enable_3dmodelspace_browser_tab, enable_partcommunity_tab, enable_resource_browser_tab) all set to NO, the bluescreen problem persists.

J

Re: UNEXPECTED_KERNEL_MODE_TRAP following Windows 10 Creator Update - Solution...

Great Job man...    It works for me.  Thinkpad Lenovo W541 loptop.   PTC CREO 3.0 M030

 

Cheers..

 

/gary

Re: UNEXPECTED_KERNEL_MODE_TRAP following Windows 10 Creator Update - Solution...

Hello guys!

There is an update out from Mocrosoft itself wich fixes this error, here the link to the downlaod:

https://www.catalog.update.microsoft.com/Search.aspx?q=KB4022716

Tried fixing it your way, but I had a problem opening Creo Simulate, and it didnt work.
The update above fixed everything fine.

 

Hope I could help you guys, cheers.

Re: UNEXPECTED_KERNEL_MODE_TRAP following Windows 10 Creator Update - Solution...

KB4022716 was replaced by KB4025342.


Martin Hanák

Re: UNEXPECTED_KERNEL_MODE_TRAP following Windows 10 Creator Update - Solution...

FYI:

https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS261077

https://support.microsoft.com/en-za/help/4022973/stop-error-0x7f-and-windows-10-creators-update-cras...

Resolution
  • Reported to PTC R&D as SPR 6622520
    • Microsoft has provided a fix for this issue in KB4022716 (June 27, 2017)
    • To resolve this issue, install the latest Windows 10 cumulative update
      • See Microsoft's article ID: 4022973
      • Manually check the updates: Click Start > type windows update > click Check for updates > click Check for updates
      • Standalone packages can be downloaded here KB4025342 (the latest cumulative update which replaces KB4022716)
      • For more information on Windows 10 update history see here
  • Workaround
    • If possible, update to Creo 4.0 where this issue is not reproducible
    • Roll back the 1703 Creators Update Windows 10 update: How to uninstall Windows 10 Creators Update
    • Some users have avoided this issue by updating their graphics card driver or avoiding selecting folders from the common folders area (use File > Open instead)

Re: UNEXPECTED_KERNEL_MODE_TRAP following Windows 10 Creator Update - Solution...

I had a different problem with Creator Update. After the automatic update, I could load Creo normally. However, whenever I used the merge/inheritance feature, the whole system crashed. Updating the graphic driver (NVidia Quadro K5000) didn't help. I think there is compatibilty issue between the graphic card and the update. I was able to restore Windows to previous version (I think the option is available if the last update is < 10 days old). My Creo has so far been functioning since the downgrade.

Highlighted

Re: UNEXPECTED_KERNEL_MODE_TRAP following Windows 10 Creator Update - Solution...

This little trick just saved me again, after upgrading a laptop to Win 10.   Thank You!