USER NOT VEREFIED

[BT_9911511]

When i start creo it says licence expired RENEW LICENCE i have changed my password and when i typed it in correctly it says CUSTOMER NOT VEREFIED
Whag is causung this problem is it becouse school is over?

[VladimirN]

 Hi,

There was a similar question before: 

• "License renewal issue, customer not verified": https://community.ptc.com/t5/PTC-Education-Forum/License-renewal-issue-customer-not-verified/td-p/731070 
• "Creo License "User Not Verified"": https://community.ptc.com/t5/System-Administration/Creo-License-quot-User-Not-Verified-quot/td-p/730360 

[MartinHanak]

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@BT_9911511 wrote:
When i start creo it says licence expired RENEW LICENCE i have changed my password and when i typed it in correctly it says CUSTOMER NOT VEREFIED
Whag is causung this problem is it becouse school is over?

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Hi,

please contact the CAD administrator at your school.