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r.messironi4-Participant
4-Participant
May 26, 2021 1:42 PM UTC
Question

License renewal issue, customer not verified

Hello everyone,

i'm an italian teacher, new in the ptc Community.

I have a problem with my Creo 6.0 Academic License renewal, expired 5 days ago, on may, 21.

When i fill the renewall request window, the message
"CLIENTE NON VERIFICATO" (in English "COSTUMER NOT VERIFIED") appears, and the program closes.

My account and password are ok.

I have already checked similar topics in the community, but noone solved the problem.

Please find the screenshot of the message as an attachment.

Could anyone please help me?

Thank you very much

    4 replies

    VladimirN24-Ruby IV
    24-Ruby IV
    Sep 17, 2021 1:22 PM UTC

    @VipulT @Alex_Cazacu  Please check it.

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    FM_100586761-Visitor
    1-Visitor
    Sep 27, 2021 1:19 PM UTC

    Hello, I am an Italian student and I have encountered the same problem with the installation of Creo 5.0. Has anyone found a solution?

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    VladimirN24-Ruby IV
    24-Ruby IV
    Sep 28, 2021 11:29 AM UTC

    Same issue: https://community.ptc.com/t5/PTC-Education-Forum/PTC-Creo-6-0-Student-edition-renewal/td-p/697644/page/2

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    FM_100447261-Visitor
    1-Visitor
    Sep 29, 2021 7:23 AM UTC

    Hello, I solved it by changing the password, in my case there was an 'à' which was causing problems.

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