Community Tip - Your Friends List is a way to easily have access to the community members that you interact with the most! X
This looks like another technical support request that was routed to the community. If you intended to post to the community, you have not included relevant information needed to solve your issue.
If you intended to open a call with support, you were not successful go back to this link and make sure to open a case and not post to the community.
https://support.ptc.com/apps/case_logger_viewer/cs/auth/ssl/log