auxiliary application XXX could not be started

[nleon]

I am using Creo Parametric Release 6.0 and Datecode6.0.5.1

I have a development made with Java Toolkit (Jlink) I have tested it on my computer and on some of my coworkers, the installation has gone without problems in all of them.
When I install it on a user's computer it gives me an error, a message appears that the application could not be initialized, I tried it with several users and the same thing happened.
I have tried and reviewed all the points that appear in the article in PTC Support (CS26558), and it remains the same.
From here I don't know how to proceed or what to look at and check, is there something else that could be causing the application not to initialize? Is there any way to do a debbug or get a log to see what is happening?
I have not found any file that can explain what is happening.
Thank you so much

[Chris3]

You should be able to look at the trail file and see the command that was executed right before the error.

[nleon]

 I have checked this file but it does not give much information about what the problem could be.

[llie]

Is the path called out correctly to the toolkit in their config.pro?

[nleon]

yes the path is correct, I have checked the routes several times, I have even installed it in a different route in case there could be problems with permissions, but it still the same