Community Tip - You can change your system assigned username to something more personal in your community settings. X
I am using Creo Parametric Release 3.0 and DatecodeM190
license transfer
Old network card address:6C-62-6D-00-2E-37
transfer content:Creo parametric *1
New network card address:00-BE-43-BB-EA-2E
Unfortunately the public community cannot help you with this. You will need to open a case with tech support. Make sure you pick 'License Management' as the area you need help with.
https://support.ptc.com/apps/case_logger_viewer/cs/auth/ssl/log
If you have sufficient permissions, you may be able to move the license yourself from this page:
https://support.ptc.com/apps/licensePortal/auth/ssl/index