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504 Gateway Time-out for Copy Service of "Subsystem: FileTransferSubsystem" when metadata provided

harpreetk
5-Regular Member

504 Gateway Time-out for Copy Service of "Subsystem: FileTransferSubsystem" when metadata provided

Hello,

 

Copy Service of "Subsystem: FileTransferSubsystem"  is failing if "metadata" is provided and "async" is selected as False in input. I tried even empty JSON "{}" in metadata. If I does not provide any value in metadata field, file transfer works fine. Following is the error:

 

Error in output : Error Output :<html> <head><title>504 Gateway Time-out</title></head> <body bgcolor="white"> <center><h1>504 Gateway Time-out</h1></center> </body> </html> <!-- a padding to disable MSIE and Chrome friendly error page --> <!-- a padding to disable MSIE and Chrome friendly error page --> <!-- a padding to disable MSIE and Chrome friendly error page --> <!-- a padding to disable MSIE and Chrome friendly error page --> <!-- a padding to disable MSIE and Chrome friendly error page --> <!-- a padding to disable MSIE and Chrome friendly error page --> 

 

Error in Application Logs:

Timed out APIRequestMessage [requestId: 509, endpointId: -1, sessionId: -1, method: POST, entityName: SourceRepoThingName, characteristic: Services, target: CancelFileTransfer]

1 REPLY 1

Hello @harpreetk,

 

I don't have an answer to your question, but I suggest you to search for this "Timed out APIRequestMessage" error on the Support portal. Here's one example I found, that might be relevant in your situation: https://www.ptc.com/en/support/article/CS242141

 

Regards,
Constantine

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