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JT_OU81211-Garnet
11-Garnet
September 7, 2023
Solved

9.4.1 new Grid Widget gone

  • September 7, 2023
  • 1 reply
  • 2470 views

After installing 9.4.1, I opened a large project in a web browser and none of the grids were showing in the mashups. After opening a mashup in composer, I saw this Warning (pic1), and where the Grid Widget should have been, was now blank, and the new Grid Widget does not show in Widgets (pic2).

 

pic1:

pic1pic1

 

pic2:

pic2pic2

 

 

 

 

I checked the release documentation before the install of 9.4.1, and as expected for a new widget introduced in ThingWorx 9, there was not mention of it being removed. When I found this odd issue after the install, I opened a case with PTC Tech Support, have not received  any help yet...

 

I used “MED-61212-CD-094_SP1_ThingWorx-Foundation-Installer-mssql-windows-9-4-1.zip” for the install, if not already done, that should be removed as a download option?

 

Is there a way to manually add the new Grid Widget?

    Best answer by JT_OU812

    After contact from tech support, I did a full restart of the server, and now relievedly, I do see that widget, and the mashups show those grids. On previous Twx 9 installs I did not need to do a server restart. My Grid Widget issue is resolved.

    1 reply

    J
    JT_OU81211-GarnetAuthorAnswer
    11-Garnet
    September 7, 2023

    After contact from tech support, I did a full restart of the server, and now relievedly, I do see that widget, and the mashups show those grids. On previous Twx 9 installs I did not need to do a server restart. My Grid Widget issue is resolved.

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