Alerts Not getting deleted

[Janicen]

Hi everyone

I had a service that dynamically created alerts on a template level. This template has one connected thing.

I deleted some of the unwanted alerts on the template level and also on the thing level. However these alerts keep reappearing on the connected thing and they are causing errors in the script log.

How can I permanently delete these alerts on the connected thing?

I already removed the code that dynamically created these alerts.

Best Regards,

[Sathishkumar_C]

• Are you getting any error while deleting the Alert?
• Can I have the entities here? if possible.

[Janicen]

Hi @Sathishkumar_C

Unfortunately It is not possible for me to share the entities. Could you perhaps guide me on what I should look for please?

Also I don't get any errors when deleting the alerts. 

The only temporary solution I got was to disable the concerning alert.

[Sathishkumar_C]

If possible, try to replicate the same issue with sample entities and share here.

[wcui]

Hi Tomellache2B
we understand entity supply is difficult. can you share service code how you create and remove the alert for template and thing. 

This will help us verify the issue greately. thanks!

[Constantine]

Hello,

This is a strange idea, but maybe something is cached on the remote side of your connected thing?.. Try to restart it.

Also, I would restart the ThingWorx server, too.

/ Constantine