Analytics Builder - Validation Job Failed

[eazzarito]

Hi everyone,

When I'm creating a Boolean Goal model in Analytics Builder, it finished everytime in a failed statement.

Please find below the error:

"Could not extract threshold value for the specified model with goal V_SensFiloRottoRealDX For support cases please provide this log tag: 068b21ce-8300-480a-a7d3-e61e52622a48"

My release is 8.3.2

Anyone could you help me?

Please find image attachments.

Thank you so much

[cmorfin]

Hi @eazzarito

Thank you for the post.

Have you tried with the demo dataset beanpro form inside the extension media > sample_data folder ?

It would be interesting to know if this is specific to your dataset or generic to other dataset that we know work (hence the use of the demo one).

Could you indicate:

- What is the OS version you are using ?

- What is the version of ThingWorx Platform ?

- What are your regional settings set to ?

- Could  you upload all the ThingWorx Analytics log files (see https://www.ptc.com/en/support/article?n=CS268761 for location of the log files)

Also , is this  a new installation or did you update from a previous version of ThingWorx Analytics ?

Did it work before or did it never work ?

Thank you

Kind regards

Christophe

[eazzarito]

Hi Christophe,

- OS version is Windows10;

- ThingWorx Platform version is 8.3.2;

-  Attached the log files;

This is a  update from a previous version of ThingWorx Analytics.

When I used the release 8.2, it worked.

Thank you

Kind regards

Elia

[cmorfin]

Hi Elia

Thank you for the logs.

I am not seeing the worker.log file, could you please provide it too ?

Also, could you do the following:

- Access Builder > Models

- Select the failed job and select Job Details

write down the Result Id for the model job

- In Windows Explorer navigate to <ThingWorxAnalytics>/data/data/results/data and collect the file <resultID>.xml.gz and upload it here

Thank you

Kind regards

Christophe

[eazzarito]

Hi Christophe,

- Result id Model Job:   ebae8744-3090-4403-ba97-00109f9cbba4.

Please find attachments.

Thank you

Kind regards

Elia

[cmorfin · Accepted solution]

Hi Elia

Thank you for this.

I was able to reproduce this with non English Regional Settings for system accounts.

Could you follow the steps in https://www.ptc.com/en/support/article?n=CS294946 to confirm if it help s ?

Thank you

Kind regards

Christophe

[eazzarito]

Hi Cristophe,

I follewed the steps and I solved the problem.

Many thanks.

Best Regards,

Elia