Asset advisor

[Sruthi]

'Alert delivery' option is not enabled in Asset advisor. Do I need to import anything like mail extension? I am using PTC cloud 30 days trial Asset advisor..

[Rick-Stanley · Accepted solution]

The button is not highlighted because no users are configured with permission to view the asset and a delivery method enabled.

See step 6 of the documentation here:

https://support.ptc.com/help/thingworx/apps/r9.1/en/#page/thingworx_apps%2FExploring_the_Apps%2Fconfiguring_alerts.html