Binding Remote Thing failed

[amejia1]

Hello,

I have the following error message on device side: "Binding failed, see server log for more information" (See screenshot attached here). This error is displayed when calling the function "twApi_BindThing(thingName)" on device. I looked at the logs server side but I didn't find anything.

The message isn't displayed the first time the device starts after creating the thing (Server side) , it's during a second startup of device.

TW version used currently:  8.2.1

The same software used on the device side works properly using the thingworx version 7.4

Thank you in advance for your help.

[supandey]

Hi @amejia1 is there a thing with that name existing on ThingWorx 8.2 with RemoteThing template? Could you share screenshot from the server? Are you binding the thing using ID or the name? Is there anything on the client side log?

What version of C SDK are you working with?

[amejia1]

Hi,

The problem only happens if the isConnected property is equals to true at startup.

[supandey]

The isConnected property will be true if the corresponding remote edge device is actually connected.

[amejia1]

Hi supandey,

We have a special case, our network layer (communication device-server) is a 3G modem. The Ping-Pong is done every 4 minutes, so we had to increase the websocket communication settings, consequently the isconnected property can remain true for a few seconds even if the device is shut down.

We use a version of sdk c dated of 2016, but as I already told you, the same sofware works well with a version TW 7.4.

Thank you.