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Cannot install ThingWorx foundation

CS_9755001
4-Participant

Cannot install ThingWorx foundation

I just start working with thingworx and I can't install the foundation. It got this message and I got no idea where the install log file is. I want to know where log file is and solve this issue.

Screenshot 2020-12-17 172755.png

If any information needed to be provided, please.

With Respect

William

1 ACCEPTED SOLUTION

Accepted Solutions
anarwal
12-Amethyst
(To:CS_9755001)

@CS_9755001, check the logs at location.

 

  • <Install Location>\installer\logs\foundation-<date time>.log
  • <Install Location>\installer\foundation\local-mode-cache/cache/chef-stacktrace.out
  • <User Directory>\AppData\Local\Temp\bitrock_installer.log

Run the installer in debug mode check for error.

 

  1. Open Command Prompt as an Administrator
  2. Navigate to the directory with the installer executable
  3. Execute the following command
    • <installer-name>.exe --debuglevel 4
      • For example
        • ThingWorxFlowPostgres-8.5.4-x64 --debuglevel 4
  4. Proceed through the installer until the point of failure
  5. Collect all DEBUG log files prior to closing the installer
    • When the installer window is closed a cleanup activity will be performed which deletes most files and directories (including log files)
  6. Close the installer

 

This issue can be possible because of invalid java path or try runing with admin permission.

 

Regards

Ankur

View solution in original post

5 REPLIES 5
anarwal
12-Amethyst
(To:CS_9755001)

@CS_9755001, check the logs at location.

 

  • <Install Location>\installer\logs\foundation-<date time>.log
  • <Install Location>\installer\foundation\local-mode-cache/cache/chef-stacktrace.out
  • <User Directory>\AppData\Local\Temp\bitrock_installer.log

Run the installer in debug mode check for error.

 

  1. Open Command Prompt as an Administrator
  2. Navigate to the directory with the installer executable
  3. Execute the following command
    • <installer-name>.exe --debuglevel 4
      • For example
        • ThingWorxFlowPostgres-8.5.4-x64 --debuglevel 4
  4. Proceed through the installer until the point of failure
  5. Collect all DEBUG log files prior to closing the installer
    • When the installer window is closed a cleanup activity will be performed which deletes most files and directories (including log files)
  6. Close the installer

 

This issue can be possible because of invalid java path or try runing with admin permission.

 

Regards

Ankur

View solution in original post

odukiya
14-Alexandrite
(To:CS_9755001)

Hello @CS_9755001 

 

If the previous response answered your question, please mark it as the Accepted Solution for the benefit of others with the same question.  If you still have issues, please let us know.

 

Thanks

CS_9755001
4-Participant
(To:odukiya)

I still cannot get all of the installer log but I found some of the logs in the appdata which I think might be useful, can you inspect them for me please? 

anarwal
12-Amethyst
(To:CS_9755001)

Hi @CS_9755001 ,

 

Do not click on the error ok which prompt up because it will rollback the installation and delete all log folder .

Send the srderr.log

"C:\Program Files (x86)\ThingWorxFoundationH2Trial\tomcat\current\logs\thingworx-foundation-stderr.2020-12-16.log

 

It is also possible some reference already exist so try installing after deleting all folder regarding to old install.

CS_9755001
4-Participant
(To:anarwal)

Thank you for supporting.

Yes I didn't press the OK button when error occur but still... the rollback operation still executed out of my control to stop it.

I got some srderr log and some neighbor files, please help me checking these file.

With Respect

William

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