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Cannot launch ThingWorx flow in ThingWorx 9.1.0

seanccc
Peridot

Cannot launch ThingWorx flow in ThingWorx 9.1.0

Hi, 

ThingFlow keep hanging when launching it , I've  checked the article https://www.ptc.com/en/support/article/CS323653 

, but still doesn't help.   could be any other reason ? 

 

 

seanccc_0-1610026211118.png

=====================================

ThingWorx 9.1.0

OS: REHL 8.2

 

 

Regards,

Sean

 

3 REPLIES 3

Re: Cannot launch ThingWorx flow in ThingWorx 9.1.0

Check if below configurations are correct,
Note: Before making any changes, review other software's running on your system for any impact by below settings

  • Set the ephemeral ports for services on your operating system between 5000 and 65535
    For information about ephemeral ports and its range, see The Ephemeral Port Range here
  • Reduce TIME_WAIT on sockets to 30 seconds.
    For more information, see Windows: Time Wait setting here or Linux: Time Wait setting: here
  • Restart flow services

Re: Cannot launch ThingWorx flow in ThingWorx 9.1.0

@SachinSharma ,

 

I've reviewed the steps you suggested , but still cannot launch flow . 

 

I found more logs may related to the request: currentuser: 

 

nginx_error.pngpm2_log.pngthingworx_application_log.pngthingworx_error_log.png

Re: Cannot launch ThingWorx flow in ThingWorx 9.1.0

Hi @seanccc.

 

If you have not found a solution, I suggest we open a case.  I will be happy to open one on your behalf with your approval.

 

Regards.

 

--Sharon

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