Cannot send mails when username can be either an email address or not

[malcelay]

I want to send mails with email type usernames and normal usernames.

To be able to send emails with 'name@domain.com' type of usernames, I followed the next article:   https://www.ptc.com/en/support/article/CS297478

However, now I cannot send mails with 'name' type of usernames.

Thanks,

Mikel

[VladimirN]

 Hi Mikel,

Try to open a new "Case", here: https://support.ptc.com/apps/case_logger_viewer/cs/auth/ssl/log 

[slangley]

Hi @malcelay.

The default functionality requires an email address.  You could set up a lookup table or you can access the user extensions in ThingWorx (assuming the email information is populated) and pull it from there.  Basically, you would have to build this functionality in your design.

Regards.

--Sharon