Error in running a Thingworx local server

[dvojnic]

We are having issues in running Thingworx on our local server. The machine which is hosting the server has the required specs. We are using the 120 day long trial edition which is packed in Docker and suitable for Windows 10 OS. The error we are getting is error: could not initialize a secure socket connection. I have to point out that after installing the server we were able to access it, but then after some hours the error started appearing and it still persists.

[slangley]

Hi @dvojnic.

When you were able to login to Composer, were you testing it from the local machine?  Have you checked for any firewall settings that may be blocking access?

Please provide the link you used for downloading the trial edition.  Also, please attach the log files located at ....\ThingworxStorage\logs.

Regards.

--Sharon

[dvojnic]

Hello Sharon,

Thank you for your quick reply, sorry I wasn't able to respond sooner.

Yes, I tried accessing it from the local machine. Firewall is turned off. 

We have downloaded the trial edition (last one) from the developer page: https://developer.thingworx.com/resources/downloads

I fail to find the ThingworxStorage folder.

Best regards, David.

[slangley]

Hi @dvojnic.

Which of the following products did you download?

I'll have to look to see what path is used depending on which one you downloaded, but you could try checking C:\Program Files (x86)\.... or C:\PTC\.... in order to locate the logs.

Regards.

--Sharon

[slangley]

Hi @dvojnic.

Please let us know if you have been able to resolve your issue.  If so, please post a follow-up response with the solution and mark it as the Accepted one.

If you are still having issues, please provide more information and we will be happy to assist.

Regards.

--Sharon