Error with ThingWorx Trial Edition 8.2 installation on Windows 10 Pro

[NIRAJPATEL2992]

I have installed Docker 18.03.0-ce as per instructions given in installation guide.

Still I get the error as mentioned in attached screen shot. After pressing 'OK' on the error popup, it said, "Installation failed or aborted, rolling back".

I have also attached the logs.

Can you please see and tell what's wrong with my installation?

[cmorfin]

Hi

Could you please attach all the log files created in the installation directory. We should especially have one for utilities which would be of interest here.

Thanks

Christophe

[NIRAJPATEL2992]

Hello,

I have attached all the logs file generated in the folder.

Can you please check and tell me what's exactly wrong here?

[cmorfin]

Hi

It appears that port 8080 was in used when you performed the installation, so ThingWorx foundation got installed on port 8400 instead.

It seems that this can lead to this error. I did reproduce that on one of my machine, though not on other. However when I install using port 8080, this was successful.

Therefore could you try the following:

- uninstall the trial edition

- ensure that whatever application that uses port 8080 is stopped, so that it is free to be sued

- reinstall the trial edition.

Kind regards

Christophe

[NIRAJPATEL2992]

Thanks for your support.

I have tried installing the bundle ensuring nobody else is using 8080 port, but the error still persists.

You can have a look at the logs again. Please suggest the next step.

[cmorfin]

Hi

First of all, please accept my apologies for the late reply here.

Somehow I missed your answer.

Thank you for the previous test and the data you attached.

I think another very likely reason for this error is a lack of memory allocated to docker daemon.

Can you please check https://www.ptc.com/en/support/article?n=CS274717 , it does reports the same error as you get, so there is a good chance this is also your issue.

Hope this helps

Kind regards

Christophe