Extension are not importing in Thingworx 8.3

[bkulkarni]

Hello,

  Extensions are not importing in thingworx8.3 i have added Extension import policy in plaform setting jason file but still its throwing error. I have checked error log also in that showing related to import policy.I have deployed twice thingworx.war file and restarted tomcat also. i have attached error log file.

[rosharma]

Hi,

Make sure your ExtensionPackageImportPolicy tag should be inside PlatformSettingsConfig{} in your platform-settings.json file

placement of ExtensionPackageImportPolicy is actually causing the issue

from your screenshot seems like you have placed this ExtensionPackageImportPolicy  in PersistenceProviderPackageConfigs which is wrong i believe

[raluca_edu]

Hi,

ExtensionPackageImportPolicy  should be inside PlatformSettingsConfig, not outside.

Please check also this article: https://www.ptc.com/en/support/article?n=CS300115

Modify platform-settings.json to have ExtensionPackageImportPolicy inside PlatformSettingsConfig and restart Tomcat.

After this, you should be able to import extensions.

Hope it helps,

Raluca Edu

[bkulkarni · Accepted solution]

Thanks for your support