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We would like to transfer ThingWorx 8.4 license from one hardware to another hardware, is it possible? And if it is then how do we do that? I have tried to search for it but it is the closest that I could get:
It looks like we need to deactivate it first but I don't get the full step from deactivation, transfer, and activation back. Can someone help?
The license is applied with Device ID , so it does not support transfer from different hardware environment. If you have valid license permission, why not apply a new one directly? The new license is also included in your commercial agreement without extra cost.
Thanks for the answer. It is for my customer so I have no access to their license management. The only thing I can do is to give the advice. Can we do it by our self or we need to contact PTC team for this?
Hi @domjeff
You will need to reach out to your PTC Partner rep for navigating this process. There are various options available depending on your partnership agreement.
Regards.
--Sharon