How to transfer Thingworx license to another hardware?

[domjeff]

We would like to transfer ThingWorx 8.4 license from one hardware to another hardware, is it possible? And if it is then how do we do that? I have tried to search for it but it is the closest that I could get:

https://community.ptc.com/t5/ThingWorx-Developers/Thingworx-8-2-deactivation-and-licence-transfer/td-p/518629

It looks like we need to deactivate it first but I don't get the full step from deactivation, transfer, and activation back. Can someone help?

[zyuan1]

The license is applied with Device ID , so it does not support transfer from different hardware environment. If you have valid license permission, why not apply a new one directly?  The new license is also included in your commercial agreement without extra cost.

[domjeff]

Thanks for the answer. It is for my customer so I have no access to their license management. The only thing I can do is to give the advice. Can we do it by our self or we need to contact PTC team for this?

[zyuan1]

You can tell your client to apply for new license directly, if they meet problem in the process, a TS case is welcomed.

[slangley]

Hi @domjeff 

You will need to reach out to your PTC Partner rep for navigating this process.  There are various options available depending on your partnership agreement.

Regards.

--Sharon