Issue to import extension TW_Download_Relational Database Connectors.zip

[dbologna1]

Hi All,

I installed Thingworx 7.4 with postgres 9.4 and I need to add the extension TTW_Download_Relational Database Connectors.zip.

During a package validation  the import  procedure return the following message

What is it the correct procedure to install this extension ?

Many Thanks

BR

Diimitri

[ankigupta]

Hi Dimitri Bologna​,

Please check application logs for details. Seems that this extension already exists.

If the jar already exists and you are not able to find the ThingTemplate. Try using Database ThingTemplate and add the postgresql configuration to see if it works.

I hope it helps.

[dbologna1]

Hi Ankit,

about the Thingworx Monitor application in the following there are the rows returned during the validate/import of extension

I think there are a conflict to the PostgreSQL_ExtensionPackage

BR

Dimitri

[supandey]

Dimitri, could you please check and may be also share the screenshot from the Import/Export > Extensions > Manage if by any chance you see the extension there already? Is this a fresh installation or an upgrade?