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We are facing error while deleting the “Sampler ExtensionPackage”. we have tried all options, but not able to found the appropriate clean option to perform this action. Kindly help and let us know if we are missing anything.
We have import one extension(any extension e.g. Twilio) and then we use/implement that extension in the Newly Created “Thing” and after that we have deleted that particular “Thing” and trying to remove the extension. We are getting error and Thingworx not deleting that extension but its showing message “Extension Package Successfully Removed”.
followed the below steps.
The only option I have found to delete the extension is to “stop the Tomcat, un-deploy the thingworx.war and remove the storage. Setup again the thingworx.“
Environment:
Windows 7
Firefox 26.0
Tomcat 7.0
ThingWorx4.2
java version "1.7.0_45"
Below are the log messages
Unable to get Extension details: null |
Unable to get Extension details: null |
[context: [ method = POST, action = INVOKE, target = /Thingworx/Resources/ServerPlatformServices/Services/GetExtensionPackageDetails ]][message: Unable to Invoke Service GetExtensionPackageDetails on ServerPlatformServices : null] |
[context: [ method = POST, action = INVOKE, target = /Thingworx/Resources/ServerPlatformServices/Services/GetExtensionPackageDetails ]][message: Unable to Invoke Service GetExtensionPackageDetails on ServerPlatformServices : null] |
Unable to get Extension details: null |
[context: [ method = POST, action = INVOKE, target = /Thingworx/Resources/ServerPlatformServices/Services/GetExtensionPackageDetails ]][message: Unable to Invoke Service GetExtensionPackageDetails on ServerPlatformServices : null] |
Unable to delete Extension: /Sampler_ExtensionPackage Cannot Delete This Entity - It Is Referenced By 1 Other Entities
What build of Thingworx are you using? Thanks.
4.2.0 Build 15
Hi Rohit,
It is my understanding that you were able to resolve this issue? Please let me know if this is the case.
Thanks,
Adam
No,The only option I have found to delete the extension is to “stop the
Tomcat, un-deploy the thingworx.war and remove the storage. Setup again
the thingworx.“