Problem with guide "Create an extension"

[MD_10263895]

https://developer.thingworx.com/en/resources/guides/eclipse-plugin-thingworx-extension-development-tutorial

I have problem, i cant download Eclipse plugin and SDK.
I get this error:

[bchaudhary]

Hello @MD_10263895 ,

pls find the attached article for your refrence:

https://www.ptc.com/en/support/article/cs233537

https://www.ptc.com/en/support/article/cs201191

Kindly revert back if issue persists.

Regards

Bhawna

[MD_10263895]

How can i get cutomer id? I haven't customer id.

[bchaudhary]

Hello @MD_10263895 ,

Are you not able to access the article?

Try using with the same that you are using for logging into community .

Regards

Bhawna

[MD_10263895]

I am able to access the article, but when I try to download SDK or Eclipse plugin i get error - "Customer Number   is invalid."

[bchaudhary]

Hello @MD_10263895 

I assume your account is not the Customer account. In that case, I would think you just need to contact support to get your number associated to your account.

Regards

Bhawna