SearchThingsByTemplate doesn't response

[drichter]

Hi,

I have an service which uses the SearchThingsByTemplate of SearchFunctions. In most times the service response quickly but sometime the service doesn't response or need extrem long time to response (~3 minutes).

The result includes only 13 Entities (Remote Devices). Maybe this has something todo with the isConnected-Check or so? I have no clue what I can do or where I can search for debugging.

[PEHOWE · Accepted solution]

@drichter ,

There are a couple of articles which talk about a similar issue. 

Article - CS304561 QueryImplementingThingsWithData or SearchThingsByTemplate brings system to a halt when executed in parallel by multiple users on the ThingWorx Platform 

Article - CS302119 Executing SearchThingsByTemplate service fails with "Unable to query implementing things : null" when maxItems is above 2500 and a query is specified in ThingWorx Platform 

The articles indicate that the version of ThingWorx affects the response. Can you provide the version you are using? I will let you know if I find any other information.

Thanks.

Peter

[slangley]

Hi @drichter.

If you are satisfied with the previous response, please mark it as the Accepted Solution for the benefit of others on the community.

Regards.

--Sharon