Subscription on UserExtensions

[iguerra]

thingworx 9.6 ... but on 8.5 too

on the UserExtensions entity I added a boolean property, (it is so a property for all users)

Then I added a subscription with datachange on this property, and enabled it

it seems that by changing the boolean value on a user, the subscription event is not fired

Is it normal ?

[Surya_Tiwari]

Hi @iguerra  Can you look at the post below, and let us know your output?

https://community.ptc.com/t5/ThingWorx-Developers/data-change-event-in-subscription-doesn-t-work/m-p/979541#M68138

[iguerra]

Hi @Surya_Tiwari , sorry I pressed for error "accepded as solution", could you revert back ?

Unfortunately, even if setting "always" on the type of change, the subscription is not fired

[Surya_Tiwari]

Hi @iguerra  Ok, can you let us know if you find any error in the application log?

[iguerra]

nothing visible on application log

[Constantine]

Hello @iguerra, please check the permissions, as that post describes. There's a PNG screenshot attached to the accepted solution -- try doing the same.

By default System user (under which those subscriptions fire) doesn't have runtime permissions to subscribe or execute services. Start by adding those permissions system-wide on the Collection label, check if it helps -- if yes, then you can start narrowing them down.

/ Constantine