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ThingWorx (9.2.11) Remote Software Update - Assets in the field

HV_10756267
3-Visitor

ThingWorx (9.2.11) Remote Software Update - Assets in the field

Hi,

We have been  encountering significant issues in executing RSU even for 100 assets in the field . Every time we attempt to deploy RSU to the field be it 100, 200 or 500 assets , the ThingWorx application hangs and need to be restarted.  There are times, where in order to purge the RSU , we had to reboot the DB Server. So the RSU functionality within ThingWorx is pretty much non functional at this time.

 

Our set up is as follows.

 

Apart of standard TWX installation, there is a external DB  where the files from the assets from the field are written to and also TWX  crypto extension which makes a call to Crypto tool to decrypt a file .
The TWX version is 9.2.11


PTC Support recommended quiet a few configuration changes.  Some of them are ,
1  Even thread subsystem - Increase the event threads to 100 
2. Increase the max DB connection from the to the TWX DB to 100 
3. Increase the external JDBC connections to external DB to 250.
4. Changes to SCM , deployment configuration 

 

Has anybody experienced  similar issue and if yes, any suggestions or recommendations are much appreciated. 

1 REPLY 1
slangley
23-Emerald II
(To:HV_10756267)

Hi @HV_10756267.

 

After researching this, we found that your company is working with the PTC Solutions group to analyze the issue and ensure best practices are being followed.  At this time, it is on-going and some recommendations have been made for improving the performance.

 

Regards.

 

--Sharon

 

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