ThingWorx Bad Error in Industrial Thing Properties affecting data storage

[SL_10010290]

Dear Team,

For Live Prod Environment Energy Project, we are fetching hourly data to ThingWorx from Kepware and found that whenever there is Bad Error in Source Column (Thumbs Down) in ThingWorx we are getting previous hour values, rather than Live Hourly values for that hour. This affecting data quality of storage in SQL severely, where previously hour values get repeated.

Attaching a screenshot for your reference. - 

[adbhagwat]

Hello @SL_10010290,

Could you please let us know the following information:

1. ThingWorx version

2. Kepware version

3. Has this process been in place for a while? If so, has this issue always occurred or did this just recently start?

4. Where are the servers located in regard to each other? Are they on the same network?

Regards,

Aditya